FAQs

Here you'll (hopefully) find everything you need to know! Anything that isn't covered please email us at sevenhillsgifts@gmail.com or message us via Insta @seven_hills_gifts and we will get back to you as soon as possible, and within 2 working days.

Q Can I send my giftbox direct to the recipient?

A Yes, you will have the option to put different delivery and billing addresses. Any special notes we need to be aware of (e.g. with doorstep drops in Sheffield), please detail this when placing your order or email us and we'll be happy to help.

Q How long will my order take to be dispatched and delivered? 

A In line with current Government restrictions we are doing 3 post runs per week on a MONDAY, WEDNESDAY and FRIDAY. We will process your order within 2 working days, and will always do our best to make sure it is included in the next Post Office round.

If an order is urgent, please contact us direct and we'll do our best to accommodate.

Q Can I include a personal message in the giftbox?

A Yes, we offer a personalised kraft notecard free of charge if you wish. Please tell us if you would like this option and detail the exact message you want to include in the comments section within the checkout. We will put the card inside the giftbox. Please note, we will copy the message exactly as typed, so please check it carefully before submitting.

Q Who are the independent businesses you work with?

A Please visit 'Our Suppliers' page where you will find information about the local independent businesses that we are collaborating with.

Q What makes your giftboxes eco-conscious?

A We have carefully selected suppliers that are working to reduce their environmental impact, and products that are less harmful in their creation, use and disposal.

In terms of packaging, our reusable boxes are made from recycled cardboard and filled with kiln-dried wood shreddings. Wrapped with care using biodegradable and compostable raffia ribbon, our luggage tags are stamped using acid-free, non-toxic ink. Giftboxes are posted using kraft wrapping and paper tape.

We do not profess to be zero-waste, however all of the product packaging can be reused and/or recycled. Please see the giftbox descriptions for specific information on each product.

Q How are you responding to COVID-19?

A We are following Government guidance around online selling and will continue to monitor the situation over the next few weeks and months and adjust our practices accordingly.